If “time is money,” no one knows this better than Movado. The premier watchmaking company, based in Switzerland and Paramus, N.J., designs, manufactures and distributes some of the world’s most recognized brands including Ebel, Coach, Hugo Boss, Juicy Couture, Lacoste and Tommy Hilfiger.
The company has distribution offices around the world and a workforce of more than 1,100 desktop and laptop users, running an average of more than 30 applications. The company has always focused on best practices to proactively protect the entire organization, but the number of applications and employees’ ability to access them were creating problems.
Specifically, Movado’s IT help desk was being inundated 24 hours a day with support calls for everything from spyware and popups that impacted computer performance to installing new printers. Even simple issues were impacting productivity, when employees had to wait for an on-site visit from IT personnel to fix a problem.
The solution was privilege management software from Viewfinity that enabled the company to control and streamline its systems and eliminate “nuisance” calls to the help desk.
Read the full article here: http://www.stores.org/STORES%20Magazine%20November%202012/fine-line