Overview

Viewfinity Remote Desktop has built-in remote access capabilities that enable you to work on a remote computer as if you were sitting right in front of it. Leveraging a standard Internet connection to reach end users regardless of their location, Remote Desktop allows you to access desktops owned by your organization via the Internet or LAN. Remote Desktop uses SSL (HTTPs) protocol to ensure your privacy is secured and protected.

Our advanced remote control management features, such as chat and the ability to transfer files between host and remote PC, simplify troubleshooting and remote management processes for both the administrator and the end user.

Remote Desktop has a choice of two methods for handling the initiating of a Remote session: 1) the end user can be prompted to accept the Remote Desktop connection; or 2) the administrator may connect to the remote computer without requiring confirmation from the end user. This setting is configurable per user or per set.

Viewfinity’s Remote Desktop can function equally on both physical and virtual PCs. On virtual PCs, remote terminal end-point dual-mode is supported. This means that the remote session can be initiated directly through the “console”, allowing the administrator to take control of a user’s virtual session, or a connection can be established in “assistant” mode where both the user and administrator can simultaneously view the same screen.

The Viewfinity Activity Recording and Rollback features remove most need for remote terminal sessions. There are times, however, when an administrator requires complete control of a remote machine for advanced investigation or user assistance. Viewfinity Remote Desktop, when used in conjunction with our Activity Recording and Rollback features, provides exceptional capabilities that will expedite your troubleshooting time significantly.

Viewfinity Rollback further empowers you to take immediate, actionable steps to resolve the problem.

Not sure which product is best for your needs? View our side-by-side comparison of all features.