Rollback

Overview

Viewfinity Rollback Feature

Viewfinity Rollback significantly reduces the need for desk-side visits, remote terminal sessions, and confusing end user discussions when attempting to identify and correct helpdesk issues. Instead, you can now view forensic evidence of all actions that have taken place on the machine. This allows you to quickly identify and roll back the underlying problem, increasing your helpdesk effectiveness and returning your user to productivity.

Viewfinity Rollback helps administrators quickly and easily resolve most desktop support issues using only a web browser and an Internet connection. The Central Management Console displays all machines that contain the Viewfinity agent. Simply select the appropriate end user computer to display all relevant activities that have taken place on the machine in an easy-to-read, intuitive format. There is no need for the end user to attempt to explain the problem — all you need to know is what application or user setting is being affected. You can then filter this list of high-level system and application events to identify and select the problem-causing action. You can even view a corresponding screenshot to confirm you've correctly identified the issue. Once the exact event has been identified, simply "roll back" that individual action to correct the problem — without affecting any other applications, configurations or data changes. Viewfinity rollback completely removes the event in question as if it never happened.

Rolling back specific user personality components such as network drives, deleted icons, deleted printers, and other dependent components can be performed independently of user created data and the computer system state. Rollback can be performed on any user personality setting and configuration option and is effective with any application.

For those situations where deeper investigation or complete control of the remote machine is required, Viewfinity offers built-in Remote Desktop capabilities as well.

Not sure which product is best for your needs? View our side-by-side comparison of all features.

Rollback Options

Personality Setting Rollback

Personality Setting Rollback solves a fundamental problem for IT administrators, enabling them to preserve, protect and restore PC personalities on demand. Actions such as reinstating mapped network drives, restoring a printer that may have accidentally been deleted, salvaging personal desktop icons, or reverting back to previous application settings maintained in an Outlook profile are handled in one easy step.

Centralized System Restore

Centralized System Restore is a snapshot-based technology that supports the instant rollback of multiple systems from one central management console. The system centrally collects checkpoints and instantly restores the desktop back to a particular "working state" without reinstalling the operating system. This rollback capability will not affect data file changes — only post-rollback application and system changes.