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Use Cases
Privilege Management
Business Need
 I need to allow standard users to run applications that require admin privileges, but I don't want to grant administrator rights to end-users.
Viewfinity Capability
Viewfinity Elevate Privileges functionality allows IT Administrators to manage and assign administrative privilege permissions to specific applications per desktop or group of users without granting full administrative rights to the desktop/users. Other than applications identified and flagged for elevated privileges, the desktop operates within the least privileges mode.
ROI Considerations
- Ensures Federal FDCC, SOX, and HIPAA compliance through centralized control and designation of PC administrative rights by application
- Places security decisions in the hands of IT staff instead of end-users
- Reduces probability of malicious and virus attacks on corporate laptops & desktops
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Business Need
Is it possible to setup and manage white listed only applications versus having to maintain a list and block all unapproved software?
Viewfinity Capability
Viewfinity can be configured to support a "white list only" model so that when an end user logs in, his/her desktop is configured to only present and run the applications that are required for them to work. Other standard desktop applications are not available — no games, IM, iTunes, etc. are visible.
ROI Considerations
- Reduces end user support and malware incidents
- Improves network and asset utilization by restricting the use of non business-critical applications
- Ensures business-critical applications are meeting corporate configuration standards
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Business Need
We need to reduce the number of IT support calls that are related to changes that an end user has accidentally made to his desktop or application configuration.
Viewfinity Capability
Application Lockdown provides the ability to customize application settings and, once configured, an application can be locked down. If an end user accidentally removes a toolbar or deletes a printer, his standard configuration can easily be reset.
ROI Considerations
- Maintains standard application settings that can be rolled back to protected state
- Saves on support calls to IT by decreasing the number of unintentional changes
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Business Need
I need to be able to protect a stolen laptop so that sensitive corporate applications cannot be used by malicious and unauthorized users.
Viewfinity Capability
Viewfinity Block Application has the ability to automatically prevent application usage if a laptop is reported stolen. The ability to completely block an application is possible because of our desktop virtualization and encapsulation architecture. Block works even when the laptop is outside the corporate network (note, any policy can be applied as long the PC is connected to the Internet).
ROI Considerations
- Protects corporate IT assets
- Addresses the threats to the privacy of customers and employees
- Secures sensitive corporate assets such as critical applications
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Business Need
Can I use the same computer for both work and personal use without compromising corporate compliance rules?
Viewfinity Capability
Viewfinity creates work and home profiles containing applications that can be activated / deactivated accordingly. Applications can be white listed by time slot whereby enabling/disabling access to certain applications during working hours or weekends or based upon connectivity status. This approach increases user satisfaction by providing flexible application policies instead of completely blocking non-standard applications.
ROI Considerations
- Secures sensitive corporate assets such as critical applications and files while working offline
- Enforces compliance rules even when the laptop is not connected to the corporate network
- Improves network and asset utilization by restricting the use of non business-critical applications during business hours
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Systems Management
Business Need
I need an efficient way of deploying software to PCs and laptops that are not regularly connected to my corporate network.
Viewfinity Capability
With Viewfinity, you can deliver updates using only an Internet connection. As long as your users connect to the Internet, you can keep these machines up-to-date — without a VPN connection. The Viewfinity platform (SaaS or in-house server) can be utilized to store software packages. IT Administrators can then use this storage area as the distribution point. Our service will deploy software packages onto laptops and desktops located anywhere as long as they are connected to the Internet.
ROI Considerations
- Improves delivery to off-network machines, ensuring all laptops and desktops are running approved versions of applications
- Distributes software from local server and web hosted service to outlying users
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Business Need
Microsoft release patches once a month, and frankly, we’re having a lot of problems managing the testing and deployment. The primary reason is that we have a huge number of remote users who rarely connect to our network, and this leads to a bigger issue where we need to be able to know quickly which computers are potential security risks. How does Viewfinity handle patch management for remote users?
Viewfinity Capability
Viewfinity Patch Management enables an organization to fully manage the distribution of updates that are released through Microsoft Update to computers that are on your network as well as mobile computers not connected to the internal network. For example, when Microsoft releases new security updates, the rules created by the Viewfinity administrator are applied without a remote, or even a local, computer needing to connect to the corporate network because the rules are created and made available in the Cloud. The security patches are delivered across whatever connection exists for the computer without having to wait until LAN-disconnected clients connect to the network to validate against new rules. Viewfinity Patch Management ensures that all assets are patched and secure – even in instances where employees use their home computer for business services.
ROI Considerations
- Minimizes network bandwidth usage and impact of network issues during the update process
- Optimizes the end user experience by minimizing disruption to productivity
- Improves patch management for mobile users since the mobile computer never has to connect to the corporate network to receive the proper updates
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Business Need
Is it possible to gather software usage information by user or clusters of user groups?
Viewfinity Capability
Viewfinity Asset Inventory tracks and reports on software usage and cross-reference actual usage with the number of owned licenses. Our software assists in understanding what software is being used, helps with license purchase decision making, and presents license compliance status on a real-time basis. Information is viewable by groups, organization, or per computer. Advanced reporting capabilities include software usage based on individuals, user groups, time frame, side-by-side display of licenses owned compared to actual usage and other filters.
ROI Considerations
- Forecasts future software license needs based on real-time usage information
- Saves money — buy only as many licenses as needed
- Ensures compliance with software license agreements and avoids exceeding license inventory
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Business Need
Our IT department stays pretty busy on projects, but also on just managing user requests and support. We feel like we keep getting blind-sided by things we should have already taken care of or already have known about. Can technology even help in this situation?
Viewfinity Capability
As an IT professional, your primary goal is to support the information technology infrastructure of your customers in the best possible manner. You need the ability to monitor and manage your environment in way that is both proactive and expedient. The Viewfinity Systems Management Dashboard provides the ability to develop a valuable overview of your organization’s technology support needs that require action.
The Viewfinity Systems Management console provides a quick view into the operations and status of the company assets through the Viewfinity Dashboard. This “at-a-glance” overview allows the Viewfinity administrator to quickly determine a multitude of criteria in a short time based on current projects and SLAs. The Viewfinity Dashboard web panes are fully customizable, allowing the Viewfinity administrator to report on company-defined aspects for overall IT health. The Viewfinity Dashboard web panes show reporting information collected by the Viewfinity agent installed on all company assets. Any report in the Viewfinity console is available for display on the Viewfinity Dashboard. This means that the wealth of information available on the Viewfinity Dashboard is always valuable and always current.
ROI Considerations
- Reduce risk by identifying potential security issues and proactively take measures to resolve
- Immediate visibility when issues or problems exist so they can be resolved quickly
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- Monitor the disk space available on your servers for storage and application installations and take preemptive action when disk space is running low
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Business Need
A majority of our help desk calls are related to inadvertent changes an end user makes, such as deleting a printer and not knowing how to reset back to the original settings. How can I empower my IT Help Desk people to resolve these trouble calls faster?
Viewfinity Capability
Viewfinity comes with precise desktop activity recording and rollback functions, allowing IT support personnel to identify and take immediate action to correct (or "undo") changes which have been made on any desktop. A basic explanation is all that is required before the IT person can take action, easily searching screen shots of desktop activity by application or event-type to pinpoint relevant user actions.
ROI Considerations
- Allows IT professionals to resolve problem calls in minutes
- Enhances reputation and value of IT with smarter, faster diagnosis
- Decreases end user downtime and increases satisfaction due to faster problem resolution
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Business Need
I would like the ability to execute a System Restore on several computers from a centralized location. Right now I have to make desk-side visits or initiate remote terminal sessions, which is very time consuming.
Viewfinity Capability
Centralized System Restore is a snapshot-based technology that supports the instant rollback of PCs from one central management console. The system centrally collects checkpoints and instantly restores the desktop back to a particular "working state" without reinstalling the operating system. This rollback capability will not affect data file changes — only post-rollback application and system changes. The Central Management Console can be accessed from any Internet connection, so the administrator doesn't even need to be in the office.
ROI Considerations
- Enables System Restore without the need to visit the desktop or engage in a remote terminal session
- Decreases end user downtime and increases satisfaction due to faster problem resolution
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User Migration
Business Need
My company is planning to migrate all our users to Windows 7. I need a product that will automate the process and migrate multiple users at one time.
Viewfinity Capability
Viewfinity has developed a wizard-based User State Migration tool that works with the Microsoft User State Migration (one-to-one) scripting tool and adds out-of-the-box automation for domain based, multiple-user migration, all from a centralized status and monitoring console. Viewfinity User Migration is a domain based migration of user personal settings, application settings and user data files to prepare for and perform the migration from Windows XP or Vista to Windows 7.
ROI Considerations
- IT Administrators will reduce user migration time by up to 83%
- Pre-assessment analysis reduces the "surprises" that may occur during migration
- Saves time by centrally managing the migration of user personal settings and data – eliminates desk-side visits
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