Use Cases

Streamlining desktop troubleshooting

Business Need

A majority of our help desk calls are related to inadvertent changes an end user makes, such as deleting a printer and not knowing how to reset back to the original settings. How can I empower my IT Help Desk people to resolve these trouble calls faster?

Viewfinity Capability
Viewfinity comes with precise desktop activity recording and rollback functions, allowing IT support personnel to identify and take immediate action to correct (or "undo") changes which have been made on any desktop. A basic explanation is all that is required before the IT person can take action, easily searching screen shots of desktop activity by application or event-type to pinpoint relevant user actions.

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ROI Considerations

Allows IT professionals to resolve problem calls in minutes
Enhances reputation and value of IT with smarter, faster diagnosis
Decreases end user downtime and increases satisfaction due to faster problem resolution

Related Viewfinity Usage Area

Next Steps

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